Company: Temprano Limited
Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
Email: service@littlegirlfit.com
Return & Refund Policy
Hassle-Free Returns
Return & Refund Policy
We want you and your little girl to love every item. If something is not quite right, we’re here to help.
1. 30-Day Return Guarantee
We offer a 30-day return policy. You have 30 calendar days from the date of confirmed delivery to request a return or exchange on eligible items.
To be eligible for a full refund or exchange, your returned items must satisfy the following conditions:
- Garments must be unworn, unwashed, and unsoiled, free of pet hair, perfume scents, or baby food stains.
- Original tags, protective plastic covers, and packaging elements must remain intact.
- Proof of purchase (Order confirmation email or invoice) must be provided.
2. Non-Returnable Items
For baby hygiene, infant health, and safety standards, the following products cannot be returned unless received with a confirmed manufacturing defect:
- Undergarments, infant training pants, and bloomers.
- Baby socks, tights, headbands, and hair accessories.
- Items clearly marked as Final Sale or Clearance at time of purchase.
- Gift cards.
3. How to Initiate a Return (Step-by-Step)
- Submit Your Request: Email us at service@littlegirlfit.com with your Order Number (e.g., #LGF1001), item names, and reason for return.
- Return Authorization: Our team will verify eligibility and reply within 24 business hours with the exact return warehouse address and RMA instructions.
- Pack & Dispatch: Safely pack your items and ship via a trackable mailing method. Retain your carrier drop-off receipt.
*Customers are responsible for return shipping postage unless the return is due to our fulfillment error or a verified defective item.
4. Damaged, Defective or Incorrect Items
Please inspect your package upon receipt. If you received a damaged, defective, or incorrect size/item, please email service@littlegirlfit.com within 5 business days of delivery with clear photographs of the garment and shipping label. We will promptly issue a free replacement or full refund.
5. Refund Processing
Once your returned package is received and inspected at our quality center (usually within 2–4 business days of arrival), we will notify you by email. Approved refunds are automatically credited back to your original payment method within 5 – 10 business days, depending on your card issuer or bank processing cycles.